This Refund Policy explains the conditions under which ICONMA, LLC, doing business as ICONMA (“ICONMA”, “we”, “us”, or “our”), may approve cancellations, refunds, credits, or payment corrections for purchases made through the ICONMA Learning Management System, websites, applications, online courses, assessments, certifications, subscriptions, live training programs, and related learning services collectively referred to as the “LMS” or “Services”.
By purchasing, enrolling in, subscribing to, or using a paid Service, you acknowledge that you have read and agreed to this Refund Policy, the applicable course or subscription details, our Terms & Conditions, and our Privacy Policy.
This Refund Policy applies only to payments made directly to ICONMA. Purchases made through an employer, client, reseller, app store, payment marketplace, or other third party may be subject to that party’s refund rules.
Nothing in this Refund Policy limits any refund, cancellation, or consumer right that cannot legally be excluded under applicable law.
Refunds are not automatic. Each request is reviewed according to this Refund Policy, the applicable purchase terms, course usage records, payment records, and applicable law.
A refund may be considered when:
ICONMA may request additional information to verify the purchaser, transaction, reason for the request, course usage, and payment method.
For an eligible self-paced online course purchased directly from ICONMA, you may request a refund within 7 calendar days from the date of purchase.
To remain eligible during this period:
A refund request submitted after 7 calendar days will normally not be approved unless required by applicable law or unless ICONMA determines that exceptional circumstances justify a refund.
Except where required by applicable law, refunds will generally not be provided in the following circumstances:
Failure to attend, participate, complete assignments, pass assessments, or achieve a desired professional, employment, academic, or certification result does not by itself qualify for a refund.
Refund conditions for live classes, instructor-led training, webinars, workshops, coaching sessions, boot camps, and scheduled events may differ from those for self-paced courses.
Unless different terms are displayed at the time of purchase:
Where permitted, ICONMA may offer a transfer to another available session or an account credit instead of a cash refund.
Any transfer request must be made before the scheduled start date and remains subject to availability and applicable program rules.
You may cancel a paid LMS subscription to prevent future renewal charges. Cancellation does not normally create a refund for the current billing period.
Unless otherwise stated at the time of purchase:
A renewal charge may be considered for refund when you contact ICONMA within 7 calendar days after the renewal date and no material subscription benefit has been used after renewal.
Refund eligibility for automatic renewals remains subject to applicable law and any specific subscription terms disclosed at the time of enrollment.
A bundle, learning path, certification package, or multi-course package is treated as a single purchase unless the purchase page states otherwise.
A refund may be considered within 7 calendar days of purchase only when:
Partial refunds for individual courses within a bundle or package will not normally be provided.
Where a refund is approved for a discounted purchase, the refund will not exceed the amount actually paid.
Coupons, promotional codes, credits, vouchers, rewards, and complimentary access have no cash value and will not be refunded as cash.
A coupon or promotion used for a refunded purchase may be cancelled, restored, or considered used at ICONMA’s discretion, subject to the applicable promotional terms.
Courses specifically identified as final sale or non-refundable before purchase are not eligible for a discretionary refund, except where required by law.
If you believe that you were charged more than once for the same purchase or charged an incorrect amount, contact ICONMA as soon as possible.
After verifying the payment records, ICONMA will refund a confirmed duplicate or incorrect charge to the original payment method.
You may be asked to provide:
Do not send complete credit card numbers, security codes, account passwords, or other unnecessary sensitive payment information by email.
Before requesting a refund for a technical problem, you must provide ICONMA with a reasonable opportunity to investigate and resolve the issue.
Technical support may request information such as:
A refund may be considered when a verified technical problem originating from ICONMA prevents reasonable access to the purchased Service and ICONMA is unable to provide a workaround, replacement, access extension, or correction within a reasonable period.
Refunds will not normally be issued for problems caused by unsupported devices, outdated browsers, unstable internet connections, local network restrictions, incorrect login information, third-party software, or failure to follow published technical requirements.
If ICONMA cancels a paid course, live event, or Service before it is delivered, the purchaser may receive:
The available remedy may depend on the course type, purchase arrangement, and applicable law.
Minor changes to instructors, schedules, course order, learning materials, platform features, or content updates do not automatically qualify for a refund.
If ICONMA makes a material change that substantially reduces the purchased Service, we may provide a reasonable replacement, credit, partial refund, or full refund depending on the circumstances.
Where an employer, client, educational institution, or another organization purchased or assigned your access, any refund request must be submitted by the purchasing organization or its authorized representative.
Individual learners are not entitled to receive a personal cash refund for a course they did not purchase directly.
Refunds, credits, seat transfers, substitutions, and cancellations for organization-sponsored training may be governed by a separate service agreement, purchase order, statement of work, or enterprise contract.
Where a separate written agreement conflicts with this Refund Policy, the separate written agreement will control for that purchase.
To request a refund, contact ICONMA using the contact details at the end of this Refund Policy.
Your request should include:
The refund request date is the date on which ICONMA receives a complete request containing sufficient information to identify and review the transaction.
Submitting a request does not guarantee that a refund will be approved.
ICONMA will review the request using available purchase, access, completion, download, assessment, certification, support, and account records.
We may approve:
ICONMA aims to provide an initial response within 5 business days after receiving a complete refund request.
Complex requests, organization-sponsored purchases, suspected misuse, payment investigations, or requests requiring third-party verification may take longer.
Approved refunds will normally be returned to the original payment method used for the purchase.
If the original payment method is unavailable, expired, closed, or technically unable to receive the refund, ICONMA may request additional information and provide another lawful refund method where appropriate.
ICONMA generally submits approved refunds to the payment processor within 7 to 10 business days after approval.
After ICONMA submits the refund, the time required for the amount to appear in your account depends on the bank, card issuer, payment provider, payment method, and country.
Original banking charges, foreign exchange differences, payment processor charges, transfer fees, and similar third-party charges may be non-refundable unless required by law.
ICONMA is not responsible for processing delays caused by banks, card issuers, payment processors, or incomplete payment information.
Contact ICONMA before submitting a chargeback or payment dispute so that we have an opportunity to investigate and resolve the matter.
A chargeback submitted for a valid and authorized purchase may result in temporary suspension of the associated LMS account while the payment dispute is reviewed.
ICONMA may provide transaction, account-access, course-progress, acceptance, and communication records to the relevant bank or payment provider when responding to a chargeback.
Fraudulent, abusive, or repeated chargebacks may result in account restriction or termination, subject to applicable law.
ICONMA may update this Refund Policy to reflect changes in the LMS, Services, payment methods, business practices, or legal requirements.
When changes are made, the “Last Updated” date will be revised.
The version in effect on the purchase date will normally apply to that purchase unless a later version provides greater rights or applicable law requires otherwise.
To submit a refund request or ask a question about this Refund Policy, contact:
ICONMA, LLC
Email: info@iconma.com
Website: www.iconma.com
Use the subject line Refund Request – ICONMA LMS when submitting a refund request by email.
For technical problems, you may also contact your assigned LMS administrator or ICONMA support representative.
Last Updated: July 17, 2026